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[Support] plan B — decision-first restructure of Contacting Cloudflare Support - #34712

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ngayerie wants to merge 3 commits into
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ngayerie/dee-4049-plan-b

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Restructures the Contacting Cloudflare Support page so channel-selection guidance is the first thing a customer sees.

DEE-4049

Structural changes vs. current page

  • ## Guidelines for contacting Cloudflare support removed as a top-level heading — replaced with an intro paragraph and a :::caution callout
  • ## Methods of contacting Cloudflare support and the new channel-guide section merged into a single ## Contact support section; the channel decision table leads, and the plan availability matrix moves to a ### Plan availability subsection beneath it

Bug fixes (same as Plan A / #34705)

  • Add "Phone, chat, or support case?" channel decision table
  • State chat weekend hours (unavailable Friday 17:00 PT to Sunday 18:00 PT)
  • Fix step 6 nested list in Submit a support case (literal \- artifacts removed; duplicated items deduplicated)
  • Deduplicate Emergency phone subsections; merge "View open support cases" and "Add participants" into ### Manage support cases
  • Fix sentence-case headings; remove positional language; fix broken anchor

Draft — raised alongside Plan A (#34705) and Plan C for structural comparison. Not for merge as-is.

…e Support

Moves channel-selection guidance to the top of the page and condenses
the guidelines into a caution callout. Includes all Plan A bug fixes.

Structural changes vs. current page:
- Replace '## Guidelines for contacting Cloudflare support' heading with
  an intro paragraph and a :::caution callout (no top-level heading)
- Merge '## Methods of contacting Cloudflare support' and new channel
  guide into a single '## Contact support' section; decision table
  appears first, plan availability matrix moves to '### Plan availability'

Bug fixes shared with Plan A:
- Add channel-selection decision table and chat weekend hours
- Fix step 6 nested list (backslash-dash artifacts, duplicated items)
- Deduplicate Emergency phone subsections; merge case-management steps
  into '### Manage support cases'
- Fix sentence-case headings; remove positional language

DEE-4049
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cloudflare-workers-and-pages Bot commented Oct 29, 2026 •

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🚀 Deploying Preview to Cloudflare 🚀

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